Frequently Asked Questions

Shipping + Returns

Germany, France, Belgium, Spain, Netherlands and Portugal and the United Kingdom. 

If you are located outside these areas, such as anywhere else in the EU or the UK please don't hesitate to contact us. We will do our best to accommodate your request.

All orders are processed within 2 working weeks, unless otherwise stated.

All orders will only be shipped on weekdays. Please expect a delay of up to a week during surges of high order volumes or if items are being manufactured by custom requests. Should there be any unforeseen delays, Jasper & Jute will communicate this to you in an appropriate time frame.

All pieces are custom and made to order. Therefore we offer no exchanges or returns and all items are non-refundable.

Orders that are placed incorrectly or mistakenly and are manufactured are not refundable or exchangeable.Jasper & Jute is not liable for items delivered that were not intended to be ordered.

Print Information


A5: 148 x 210mm
A4: 210 x 297mm
A3: 279 x 420mm
A2: 420 x 594mm
A1: 594 x 841mm
A0: 841 x 1189mm


140 x 140mm
250 x 250mm
360 x 360mm
500 x 500mm
720 x 720mm
1000 x 1000mm

J&J prints on a premium PM230 Tecco Matt paper. This matt-coated paper is able to absorb extremely large amounts of ink giving vibrant, vivid colour and a very high quality appearance. It is reliable and long-lasting, even under extreme conditions and resilient against warping and buckling.


Weight 230g/m² / Thickness 320 μ / Opacity 97% / Storage 15-30º C / (40-60% RH)

We print our canvas on a premium canvas fabric and stretch it onto a 25mm wooden frame. Please note all canvases are mounted unless otherwise specified.

Frame Information

J&J offers a sleek, high quality wooden frame (17mm in width), in white, black and light natural wood finish. 

We use acrylic fronts on all frames, unless custom requested and quoted.

We stock hundreds of frame mouldings, should you wish to customise your order. 

On all framing, you’ll have the option to add a window mount. A window mount simply refers to the ‘border’ between the glass and the artwork.

It’s a high quality piece of bevelled canvas that sits on top of and borders the print, adding additional depth to the finished, framed piece.
We can also float artworks on request.

Without mount | With mount

A5: 180 x 230 | 280 x 330 mm
A4: 240 x 327 | 340 x 427mm
A3: 307 x 450 | 427 x 550mm
A2: 450 x 624 | 550 x 724mm
A1: 624 x 871 | 724 x 971mm
A0: 891 x 1237 | 991 x 1327 mm

Without mount | With mount

180x180mm: 210 x 210mm | 310 x 310mm
250 x 250mm: 280 x 280mm |  380 x 380mm
360 x 360mm: 390 x 390mm | 490 x 490mm
500 x 500mm: 530 x 530mm | 630 x 630mm
720 x 720mm: 1050 x 1050mm | 850 x 850mm
1000 x 1000mm: 1040 x 1040mm | 1140 x 1140mm

Custom Orders

Yes! Please contact us here with your preferred art piece, the dimensions and requirements and we’ll get back to you with a quote.

Yes, please book an appointment through our art consultancy service here.

Have Other Questions?

Get in touch - we're happy to help.

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